Returns Policy

We truly appreciate your business and want you to be nothing short of delighted with your purchase! With the exception of stock marked ex-Tuition, ex-Demo, or Pre-Owned every item we sell is new and covered by the full manufacturer's warranty.

Please choose carefully as we do not automatically give refunds for simply changing your mind. You are entitled to a refund, exchange or credit if your purchase is:

1. Faulty                                                                        

2. Significantly different to what was shown or described to you or                                         

3. Not doing what it was supposed to do.

In all other circumstances returns will only be permitted at Big Music’s discretion and a 10% Re-Stocking Fee plus return freight charges may apply.

If you feel the need to return an item, you must contact us within 10 days from the original shipping date by calling 02 8622 6555. 

Returned goods must be in exactly the same condition as they were when you received them, including original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. Shipping and handling charges are non-refundable.

CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy. Nor does it apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.